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Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale follow-up with the customer to see if they are satisfied with their purchase.

 
 
 
 
Make it easy for your customers to navigate on your Web site. Have a "FAQ" page on your Web site to explain anything that might confuse your customers. Ask them to fill out an electronic survey to find out how make your Web site more customer friendly.

 
 
 
 
Make it easy and for your customers to contact you. Offer as many contact methods as possible. Allow customers contact you by e-mail. Hyperlink your e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts.
 
 
 
 
Make sure employees know and use your customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each individual customer, each one has different concerns, needs and wants.
 
 
 
 
Give your customers more than they expect. Send thank you gifts to lifetime customers. E-mail them online greeting cards on holidays or birthdays. Award bonuses or discounts to customers who make a big purchase.
 
 
 
 
Always be polite to your customers. Use the words Please, Thank You, and Your Welcome. Be polite to your customers even if they are being irate with you. Always apologize to your customers should you make a mistake.  Admit your mistakes quickly and make it up to them in a big way.
 
 
 
 
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"Thanks so much for the work you did. It has made a huge difference to my business. You think of all the little details and that's what is important in the business world today, You're the best Malaysia Web Designer"
- Wan Haslinda

"We had launched our online portal which was developed by V-WIN.COM four months ago and we are happy that the web site is professionally done and presentable. The results are truly amazing with many serious potential customers from the Internet. We will continue to use V-WIN.COM services, because we have seen the results"
- Earnest Chelliah, Malaysia


"I would like to take a moment to thank you for everything you have been able to accomplish for our Company site Design and Hosting. The results have been terrific. V-WIN.COM definitely understands how to generate online sales using the website as a capture tool, to effectively marketing a site in the search engines. We saw an immediate and dramatic increase in our return on advertising investment after the alterations you made"
- Lee Chee Jye, Malaysia


"I am so pleased with the way V-WIN.COM handled my request on Online Solutions, from inception to completion, you understood my vision - took my rough sketches and gave them life. We wholeheartedly recommend you to any company serious about integrating E-Business into their Marketing. I will wholeheartedly recommend V-WIN.COM to any colleagues requesting assistance with their Internet needs. Thank you so much for the personal and kind attention given to my Business"
- Alastair Campbell, Malaysia


"Selecting a Online Solutions Company can be a difficult task, sifting through all of the claims and representations can be tricky. Your company, however, quickly moved to the top of our list with your no nonsense approach and proven track record of delivering results. I will wholeheartedly recommend V-WIN.COM to any colleagues requesting assistance with their Internet needs. We appreciate our relationship with you and will continue to put our trust in you as we grow our online presence and it becomes a more integral part of our company and its expansion plans"
- Wong Yew Hong, Malaysia

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